We’re working hard to develop our digital services and provide our customers with the opportunity to engage with and be involved in key decision making online.

You can have your say when Riverside Scotland is asking customers what they think simply by joining our new Sounding Board.  You’ll be given opportunities to influence and comment on our planned activities through online surveys, polls and focus groups.  You can choose which activities to participate in and how much time you give.

What is our new Customer Sounding Board?

As part of our ongoing commitment to involve customers in the decisions we make, we recently carried out a review of our Customer Panel. Our Customer Panel is a panel of customers who have expressed an interest in giving us feedback on any policy changes we want to implement as well as providing feedback on our services.

Moving forward, we are introducing a new model of getting feedback from our customers. This new model will be our “Sounding Board”. Registered customers will be given opportunities to influence and comment on key policies in a way which suits them. We will use a variety of methods to interact with the panel, for example, formal consultation events, short online surveys and quick polls, and small focus groups.

It is hoped that by offering a more flexible approach, that more customers will come forward to share their views with us. There are massive benefits to customers getting involved, not only for Riverside Scotland, but for our customers too. Customer’s views will be taken into consideration as we continue to deliver and develop our policies and services.

Finally, we understand everyone’s time is precious, so with that in mind, we plan to offer more incentives for customers to take part in our new Sounding Board and give us their feedback. We plan to run regular prize draws to reward customers for the time they put into helping us shape our services. And to celebrate the launch of our new Sounding Board, every customer who joins in July, will be entered into a prize draw for the chance to win a £50 Love2shop voucher!*

Join the Sounding Board 

To join our new Sounding Board, please fill out the form below and we’ll be in touch. Alternatively, if you’d like to discuss this or any of the other opportunities to get involved further, please contact Gavin Wiffen, Customer and Community Engagement Officer, by phone on 07970 348 724 or by email at [email protected].

*Full T&Cs for the prize draw can be found here.

How to sign-up to the Customer Panel

Register your details today and wait for the first survey to appear in your mailbox.