This summer the Radio Teleswitch Service (RTS), also known as Dynamic Teleswitch Service (DTS), will end as it reaches the end of its operational life. This switch-off will affect energy customers with an RTS meter in their home, potentially impacting their heating and hot water supply.

What You Need to Know:

• RTS End Date: 30th June 2025
• Impact: Heating and hot water supply may be affected for those with RTS meters
• Replacement: Ofgem expects energy suppliers to replace all RTS meters with smart meters before the service ends. Smart meters are the only technical replacement for RTS meters and can deliver a similar service.

Action Required:

• Identify Your Meter: If you’re unsure whether you have an RTS meter, look for a separate switch box near your meter with a radio teleswitch label, or check if your property uses electric storage heaters and has no gas supply. If you’re still unsure, contact your supplier.
• Contact Your Supplier: If you have an RTS or DTS meter, get in touch with your electricity supplier to arrange for a smart meter upgrade.