If you’re a Riverside resident
and you want to make an enquiry, you’re in the right place.

FAQs

Not sure which way to contact us or just need some information? Check out our FAQs.

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General enquiries

Do you have a general question or some feedback you’d like to share with us?

Fill in our enquiry form

Complaints process

Things go wrong now and again. Our team will get to the bottom of your issue and help put things right.

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Ask our customer service team

Our customer service team are on hand to help you in several different ways.
If you have an emergency, then call us immediately on 0345 112 6600 otherwise choose one of these options.

Log in to My Riverside
Use your account to check your balance, make a payment or update your details

24/7

Chat with us
Instant support for repairs, rent, home search, and damp and mould. Agent support 9am to 5pm

24/7

Call us
Speak to our team for dedicated support. You can use this number round the clock

24/7

Tell us on Facebook
Private message our customer services team via the Riverside Group Facebook account

08:00-17:00

 

Are you a member of the press? If you have a press enquiry, please contact us here