Affordability Officer, Cath Stone recently received a referral to check if a tenant was eligible for a Community Care Grant and to conduct a benefit check, as the tenant was paying full rent. During her visit, Cath noticed discrepancies in the tenant’s income and was concerned about how they were managing on such a low amount.

During the appointment, the tenant allowed Cath to review their internet banking, which revealed that they had not received any State Pension payments for some time. Cath promptly contacted the Pension Service and discovered that the tenant’s State Pension had been stopped because they had not responded to a letter requesting updated details.

With Cath’s assistance, the tenant’s State Pension was reinstated and backdated, resulting in over £15,000 in back payments. Additionally, their weekly income increased by £231.07.

This case highlights the importance of thorough benefit checks and the positive impact they can have on our tenants’ lives. Thanks to Cath’s dedication and attention to detail, the tenant now has the financial support they need to live more comfortably.

Could you benefit from a free benefit check?

Here’s a quick guide to the process.

• Initial Assessment: Cath will gather information about your current financial situation, including income, savings, and any existing benefits you receive.
• Eligibility Check: Cath will determine if you are eligible for Housing Benefit or Universal Credit, depending on your circumstances. Housing Benefit is being phased out and replaced by Universal Credit, but some people may still qualify for Housing Benefit, such as those in supported, sheltered, or temporary housing.
• Documentation: You will need to provide various documents, such as proof of income, identification, and details of your housing costs. This helps verify your eligibility and the amount of benefit you can receive.
• Calculation and Application: Cath will calculate the amount of benefit you are entitled to based on your financial information and housing costs. This may include rent, service charges, and other housing-related expenses. Cath will apply for the benefit on your behalf.
• Notification: You will be informed of the outcome of the benefit check, including the amount of benefit you will receive and how it will be paid.
• Ongoing Support: Cath may offer ongoing support to ensure you continue to receive the correct amount of benefit. This includes helping you report any changes in your circumstances that could affect your benefit entitlement.

This process helps ensure that you receive the financial support you need to cover your housing costs and maintain your tenancy.

If you would like to get in touch for a free benefit check, please call Cath direct on 07974 751 084.