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Word on the Street Customer Update: March 2024
Our latest customer update looks at our planned works programme for 24/25 and includes a reminder of our repairs timescales. We also provide guidance on moving over from legacy benefits to Universal Credit and how and when to apply. Word on the Street – issue 4
Read moreGarden Equipment Lending Scheme
Following feedback from our customers, we are keen to explore new ways to support tenants and residents to maintain their gardens. We are launching a new Garden Equipment Lending Scheme, to be piloted in Pennyburn from April. Equipment includes a lawnmower, strimmer, hedge trimmer, extension cord and hand tools for weeding and planting. Garden equipment
Read moreCommunities and Livelihoods Strategy Survey
Riverside Scotland’s Communities and Livelihoods Strategy will be the Association’s vision on how to deliver services that go above and beyond the traditional housing management service over the next 3 years. It will inform how we support customers and communities through the cost-of-living crisis and ensure that our services are fit for purpose in achieving
Read moreSupporting Customers to Get Online
We are excited to announce that we have partnered up with Connecting Scotland to combat digital exclusion amongst Riverside Scotland customers. We’ll be offering customers the opportunity to borrow IT devices and MiFi devices to gain internet connectivity. Digital exclusion comprises three aspects that are often intertwined. These are: Access – those who are digitally
Read moreMoving into your Home Survey
We recently wrote out to customers who have moved into a Riverside Scotland home in the last six months for their feedback on their experience. As part of our commitment to continuously improve our services, our tenant-led Service Improvement Group are reviewing our Void Management processes. As part of this, they are looking for feedback
Read moreBoard Member Vacancy
Riverside Scotland houses and supports people in local communities across South West Scotland. It’s an important and dynamic environment, which has seen significant development in the last few years and has, as a Social Housing sector, some interesting challenges. These challenges can be addressed by the right skills and values at Board level, where
Read moreUpgrade your DIY skills this Spring with our FREE handyperson training!
Are you a Riverside Scotland customer and interested in gaining some new skills this Spring? Then read on! We have partnered up with Ayrshire College, CEIS and our contractor, Bell Group to provide free training to interested tenants. You’ll learn all the skills you need to maintain and repair your home from basic carpentry and
Read moreCustomer Newsletter Winter 2023
Our Winter newsletter is packed full of useful advice on winter repairs, what to do if you have frozen pipes, a reminder of our repairs timescales as well as condensation, damp and mould advice. We have also included a story on how our affordability officer, Cath Stone is supporting customers as well as contact details
Read moreRemembering Brigadier Tony Rickets – our former Chair and a remarkable leader in housing and business
We were saddened to learn of the passing of Brigadier Tony Rickets, 93, the former head of Irvine Development Corporation and Chair of Irvine Housing Association. Prior to becoming Managing Director of Irvine Development Corporation in 1981, he began his career as a surveyor, going on to enjoy an illustrious military career which began in
Read morePennyburn Clean Up Success
Our estate in Pennyburn, Kilwinning recently benefitted from a five-figure investment to clean up the area. We organised a two-day event ‘The Big Pennyburn Clean Up’ which was supported by North Ayrshire Council, Cranberry Moss Community Centre, and members of the Pennyburn Tenants and Residents Association. We own just over 500 properties on the estate
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