Our strategy is broken down into five objectives:

Warm and safe, decent homes      

We will deliver an extensive remediation programme to improve building safety, with targeted investment to increase the energy-efficiency of our customers’ homes, tackling damp and mould and managing our portfolio through a strategic rationalisation plan. 

Trusted customer services

We will strengthen trust in Riverside as a landlord by improving our customers’ experiences, making it quick and easy to have queries resolved and repairs completed. We will listen to the views of our diverse customers and shape our services to reflect their needs and aspirations, keeping our promises and being transparent when our service falls short.

Support through the cost-of-living crisis

We will support our customers to navigate the cost-of-living crisis, offering a range of additional services and empowering communities to become more resilient to the challenges they face. 

Leadership in Care and Support

We will reshape our services to ensure we remain one of the country’s leading providers of supported housing and care, maintaining a strong voice to advocate for customers with support and care needs and increasing our impact in preventing and tackling homelessness. 

New homes, better places

We will build a range of high-quality homes within our means: a mix of new homes to meet need and provide wider opportunities, and replacement homes which create better places for our customers to thrive.

Key to achieving these objectives are some common themes:

Value for money and efficiency

Driving down costs to achieve our objectives with the least amount of expenditure on resource, minimising wasted time, money and effort, we’ll focus on more streamlined working practices and effective procurement.

Equality, Diversity and Inclusion (EDI)

Identified as one of our new organisational values ‘We are inclusive’, will promote a culture where both customers and colleagues are treated fairly with dignity and respect, ensuring that we are transparent and honest.

People

We will build upon our existing commitment to improve our colleague experience, becoming an attractive employer of choice where people feel valued and empowered to perform at their best and where they have the appropriate professional qualifications to comply with regulatory requirements. Our focus will be on improving recruitment and retention of talent, investing in health and wellbeing and supporting through the cost-of-living crisis.

Data and information

Improving the definition, capture, quality, integration and analysis of the data we hold through well-governed processes will be the foundation of accurate external and internal reporting and will inform better decision making through advanced techniques such as artificial intelligence and predictive analytics.

Our values:

We Care
#care

We put our customers first every time, going the extra mile to make sure we deliver great homes and services that they need and want.

We are Inclusive
#inclusive

We respect and value the diversity of our customers and colleagues, welcoming and appreciating the contribution of others.

We are Trusted
#trusted

We have high standards and work hard to meet them, taking ownership and performing at our best.

 

Riverside Scotland is a charitable Registered Society under the Co-operative and Community Benefit Societies Act 2014 managed by Executive Directors, and governed by a Board.