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Our policies
Riverside has a range of policies that guide how we provide services and make decisions.
The Riverside Scotland Aids and Adaptations Policy
April 2018
The Riverside Group Asbestos Management Policy
The Riverside Scotland Complaints Policy
February 2021
The Riverside Group Customer Care Policy
The Riverside Scotland Customer Involvement and Engagement Policy
March 2019
The Riverside Group Damp and Mould policy
The Riverside Group Death of a Customer Policy and Procedure
The Riverside Group Domestic Abuse Customer Policy
The Riverside Scotland Electrical Safety Management Policy
May 2021
The Riverside Scotland Entitlements, Payments and Benefits Policy
September 2022
The Riverside Group Equality, Diversity and Inclusion Policy
The Riverside Group Fire Safety Management Policy
The Riverside Scotland Freedom of Information and Environmental Information Policy
September 2023
The Riverside Group Gas Safety Policy
The Riverside Group Hate Crime and Harassment Policy
The Riverside Group Health, Safety and Environment Policy
Home Ownership Sales – First Come, First Served Allocation Policy
Home Ownership Sales – Minimum Monthly Surplus Income Policy
The Riverside Group Income Collection Policy
The Riverside Group Leasehold Management Policy
The Riverside Group Lettings Policy
The Riverside Scotland Lift Safety Policy
August 2021
The Riverside Group Medications Policy and Procedure
The Riverside Scotland Membership Policy
May 2021
The Riverside Group Mental Capacity Policy and Procedure
The Riverside Group Neighbourhood and Estate Management Policy
The Riverside Group Property Buy Back Policy
The Riverside Scotland Property Factoring Policy
March 2021
The Riverside Group Radon Gas Policy
The Riverside Scotland Rechargeable repairs policy
2022
The Riverside Scotland Rent Setting Policy
March 2021
The Riverside Scotland Repairs and Maintenance Policy
March 2021
The Riverside Group Safe Use of Oxygen Policy and Procedure
The Riverside Group Safeguarding Adults Policy
The Riverside Group Safeguarding Children Policy
The Riverside Group Serious Untoward Incidents Policy and Procedure
The Riverside Group Service Charge Policy
The Riverside Group Shared Ownership Sales Policy
The Riverside Group Substance Misuse Policy and Procedure
The Riverside Group Anti-Social Behaviour Policy
The Riverside Group Tenancy Policy
The Riverside Group Tenanted Sales Policy
The Riverside Scotland Unacceptable Behaviour Policy
February 2020
The Riverside Scotland Void Management Policy
March 2021
The Riverside Scotland Water Safety Policy
May 2021