We’re excited to follow up on the Big Conversation customer survey from 2022! Over the next few weeks Research Resource will be reaching out to approximately 40% of our tenants and factored owners to gather your thoughts on our current services and how we can improve. Topics will include: Communication (both verbal and written) Repair

  For the second year running, Riverside Scotland’s Christmas Campaign has ensured that every child in a Riverside Scotland home has something special to unwrap on Christmas morning. The initiative was supported by colleagues, the housing provider’s contractors Bell Group and Union Technical, as well as Cash For Kids. The Christmas Gift Campaign is dedicated

Don’t forget, during the festive period, some of your bin collections may fall on different days. This means they could be emptied earlier or later than usual. Please check with your local authority or click below for further information:   North Ayrshire (including Arran) – Festive period bin collection information East Ayrshire – Bin collections

Winter can be a tough time. You may be worried both about your fuel bills, and how to stay warm. The Dumfries & Galloway Poverty and Inequalities Partnership Newsletter focuses on its Winter Warmth Campaign 2024 which launched yesterday. Help and advice are available from local organisations in the leaflets below: Winter Warmth Advice Leaflet 

Please note that dates are approximate and the schedule is subject to change based on weather and ground conditions. Bourtreehill/Broomlands: End of October Kilwinning Outlying: Muirside & Cranberry, Abbeygate, West Doura, Dunure Court, Hawthorn Place, Glenapp Court, Caley House, Pathfoot/Bridgend, Muirfield Place: Throughout November/early December Irvine Outlying: Springside, Thornhouse Court, Townfoot Lane, Pavillion Gardens: End

Our Christmas Gift Campaign is dedicated to helping tenant families who may struggle to provide presents for their children during the festive season. This year, our Tenant Partners have identified families across our 2,497 homes throughout Ayrshire and Dumfries & Galloway who need support. We organise this campaign to ensure that every child and adult

Our annual rent consultation is now open.  We have extended the consultation closing date to Friday 13th December 2024. A copy of our consultation leaflet and a cover letter has been sent by post to all of our customers. We’re setting out three options in the leaflet and asking you to select your preferred proposal

As the cold weather sets in, we want to make sure you’re comfortable at home.  There are some common problems that can happen around the house during the winter months, but some of them can be easily prevented or resolved. Our winter guide is packed full of useful advice on winter repairs, what to do

Don’t miss the chance to join the team on our upcoming estate walkabouts in your area – we want to hear what matters to you and your community so we can work together to create positive change.   Monday 11th November 2024 Tenant Partners Arlene Inches & Annmarie Murray will be joined by Community Engagement