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Have your say in our Annual Rent Consultation 2024
Our annual rent consultation is now open. We have extended the consultation closing date to Friday 13th December 2024. A copy of our consultation leaflet and a cover letter has been sent by post to all of our customers. We’re setting out three options in the leaflet and asking you to select your preferred proposal
Read moreWinter Advice Guide 2024
As the cold weather sets in, we want to make sure you’re comfortable at home. There are some common problems that can happen around the house during the winter months, but some of them can be easily prevented or resolved. Our winter guide is packed full of useful advice on winter repairs, what to do
Read moreUpcoming Estate Walkabouts
Don’t miss the chance to join the team on our upcoming estate walkabouts in your area – we want to hear what matters to you and your community so we can work together to create positive change. Monday 11th November 2024 Tenant Partners Arlene Inches & Annmarie Murray will be joined by Community Engagement
Read moreCath’s Dedication Leads to Life-Changing Support for Tenant
Affordability Officer, Cath Stone recently received a referral to check if a tenant was eligible for a Community Care Grant and to conduct a benefit check, as the tenant was paying full rent. During her visit, Cath noticed discrepancies in the tenant’s income and was concerned about how they were managing on such a low
Read moreRiverside Scotland’s Family Support Service Inspection Success
Riverside Scotland’s Housing First for Families service has recently achieved outstanding results following an unannounced three-day inspection by the Care Inspectorate. The service was praised as “a breath of fresh air” and received a “5-very good” rating across all evaluated areas. Housing First for Families is the only service of its kind in Scotland, and
Read moreRegulatory Compliance Consultation 2024
Each year, we assess how well we are meeting the obligations we have as a social landlord. This enables us to establish if there are any gaps or areas for improvement that we need to focus on and improve over the following year. It also enables our Board to determine our level of regulatory compliance.
Read moreRiverside Scotland colleagues and customers honour Estate Caretaker with Memorial Tree Planting Ceremony
Riverside Scotland recently gathered to plant a tree at Sandside Community Garden in memory of Dumfries Estate Caretaker, Patrick Russell. The ceremony on Wednesday 2 October was attended by Patrick’s family, friends, and colleagues. The tree, a rowan, was kindly donated by Riverside’s ground maintenance contractor ID Verde. The memorial was the idea of Patrick’s
Read moreAGM Paperwork 2024
Please find links below to the documents referred to in our AGM letter to members: 30th AGM Minutes Proxy Form Revocation Form This year, we will be merging the information from both the annual review and the landlord report into a single, comprehensive Annual Performance Report. This report will be available on our website in
Read moreWe’re finalists at the TIS National Excellence Awards 2024!
We are delighted to be shortlisted in THREE categories at the Tenants Information Service (TIS) Scotland National Excellence Awards 2024! The awards celebrate housing organisations, staff, volunteers, tenants, residents, and community groups making positive change in the Scottish social housing sector We have been selected as finalists in the following categories: The Housing
Read moreWord on the Street – August 2024
In our latest customer update we introduce our new Head of Housing and Communities, Pamela Forrest. We’ve also included details of our first estate walkabouts, which will replace the previous community drop ins. There’s also a step-by-step guide with useful information on ending your tenancy. Click on the link below to read the full newsletter.
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