If you have problems with condensation, damp or mould in your home, you should report it to us immediately. The quickest and easiest way to do that is to call us on 0345 112 6600.

What we’ll do when you report a problem

We’ll come out to visit you and try to diagnose the cause of your problem. We may carry out or some initial work to clean up the affected areas to keep you safe. Ultimately, we will look to tackle the root cause of the problem and ensure it doesn’t return.

• Our responsibilities include inspecting your property when you report damp, mould and condensation, diagnosing and dealing with the problem and letting you know the cause of the problem and providing you with advice.
• Your responsibilities include reporting any issues and repairs to us, allow access to completing repairs and inspections and seeking advice if you are considering any alterations to your property.

If the problem is not resolved

If you find that after reporting the problem, you don’t get the response you’re looking for and the problem doesn’t go away. It’s vital you tell us. Contact us here without delay.

Want more information?

In consultation with our customers, we have produced a Condensation, Damp and Mould Policy, this supports our overarching Repairs Policy and ensures customers receive a full property survey and action is taken to address any issues reported.

You can read our damp and mould policy along with all our other policies on the Riverside website.

For more information on our services on condensation, damp and mould, check out our video

Top tips – reducing condensation in the home

Condensation is moist air that collects on a cold surface such as a window or cold wall. Left untreated, it can create damp and then mould which can affect your health and home.

Here is some advice to reduce condensation, damp and mould in your home.

In the kitchen

• When you’re cooking or boiling a kettle, try to keep the door closed to prevent steam moving around your home. Steam will collect on walls and windows and create condensation.
• Make sure your extractor fan is switched on if you have one, if you do not have one in your kitchen please report this to us as soon as possible so that we can arrange one to be installed.
• Cover your pans with lids when you’re cooking and leave your extractor fans on, you can also open your windows. Both of these will help to clear the air of moisture.

In the bathroom

• Condensation, damp and mould in the bathroom is caused by hot baths and showers that send moisture into the air. When you’re taking a shower or bath, make sure your extractor fan is switched on if you have one, if you do not have one in your bathroom please report this to us as soon as possible so that we can arrange one to be installed You can also open a window to get rid of the steam.

Around the home

• When possible and safe, try to keep your windows open to encourage fresh air to flow around your home.
• Try to avoid drying clothes inside or over radiators. If you can’t, then place the clothes on a rack in a room next to an open window and close the door. If the room has an extractor fan, keep it switched on until your clothes are dry.
• Try and keep your furniture at least 5cm away from walls to allow air to flow around it.You may want to keep soft furnishing away from external walls where moisture can collect.
• Try to leave your central heating on a constant, low setting for as much time as possible, or set the timer to boost the heating in the morning and the evening.
• Leaving moisture on surfaces will encourage mould to grow. Wipe away any condensation from windows and doors to prevent mould.
• Don’t overfill your wardrobes and cupboards as warm, damp air can collect inside.
• If you have a tumble dryer, make sure that it is vented to an outside wall or the condenser is regularly emptied.